Payment Policy
At WP Chat Box, operated by Avinowr Ltd, we stand behind the quality of our WordPress plugin and are committed to your satisfaction. If you’re not fully satisfied with your purchase, please review our refund policy below.
Accepted Payment Methods
We accept the following payment methods:
- Credit and Debit Cards: Visa, MasterCard, American Express, and more.
- Cryptocurrency: Bitcoin, Ethereum, and select other digital currencies.
Subscription Plans
- Recurring billing applies to subscription-based services.
- Cancellation requests must be made at least 7 days before the next billing cycle.
Eligibility for Refunds
You are eligible for a refund within 14 days from the date of purchase if:
- The plugin does not function as advertised.
- You’ve experienced technical issues that we are unable to resolve.
- The refund request is made within the specified 14-day period.
Non-Refundable Cases
- If you use the plugin on unsupported or incompatible platforms.
- Customizations or third-party modifications that cause issues.
How to Request a Refund
To request a refund, follow these steps:
- Contact Us: Email us at support@iptgateway.com with the subject line “Refund Request.”
- Provide Details: Include your order ID, the reason for the refund, and a description of the issue you’ve encountered.
- Review Process: Our team will assess your request and may ask for further details to troubleshoot or verify the problem.
Refund Approval
- Approved refunds will be processed within 7 business days and credited to your original payment method.
- Please note that additional processing time may depend on your bank or payment provider.
5. Additional Information
- Our plugins are delivered digitally, and we highly recommend reviewing the product details and requirements before purchasing.
- For any questions or technical support, reach out to us at support@iptgateway.com.